Job Description: Service Head

Company: IndiaFilings

Experience: 13+ years

Industry: Service Industry / Financial Services

Employment Type: Full time

Work Mode: Work From Office (WFO)

About IndiaFilings:

IndiaFilings is a leading business compliance and startup services platform offering company registration, GST and income tax filing, accounting, legal advisory, and other business services.

Job Overview:

We are looking for an experienced Service Head with 13+ years of experience to lead service operations, improve customer satisfaction, enhance process efficiency, and drive overall service excellence.

Key Responsibilities:
Oversee end-to-end service operations and ensure quality service delivery.
Lead, mentor, and manage service teams and department heads.
Monitor KPIs, SLAs, productivity, and customer satisfaction.
Handle escalations and implement effective resolution strategies.
Drive process improvements, operational efficiency, and automation.
Collaborate with cross-functional teams to achieve business objectives.




Prepare performance reports and implement strategies for continuous improvement.

Candidate Requirements:
13+ years of experience in the service industry, preferably in service operations or customer service leadership.
Proven experience in managing large teams and service delivery functions.
Robust leadership, communication, analytical, and problem-solving skills.
Experience in KPI management, escalation handling, and process optimization.
Experience in financial services, business services, or compliance services is preferred.
Graduate degree required; MBA preferred.

Interested candidates can share their updated resume, current CTC, expected CTC, and notice period on +91-XXXXXXXXXX - HR Riddhi.

Pay: ₹60,000.00 - ₹90,000.00 per month

Perks:
Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

📌 Service Head Ghansoli
🏢 INDIAFILINGS PRIVATE
📍 Ghansoli