oversees reception, guest services, reservations, and daily lobby operations in a hotel or corporate setting to ensure smooth guestCore Responsibilities
Team Leadership: Recruits, trains, schedules, and evaluates front office staff, night auditors, and bell/concierge teams.
Guest Relations: Welcomes VIP guests, handles complaints, and resolves service issues quickly and courteously.
Operations Coordination: Manages room assignments, check-ins, check-outs, and coordinates closely with housekeeping and maintenance.
Financial & Reporting: Oversees daily cashiers, audit reconciliations, credit limit reports, and departmental budgets.
System Management: Ensures proper use of Property Management Systems (PMS)
Requirements & Skills
Education:



Bachelor's degree or diploma in Hospitality Management or a related field.
Experience: 3 to 5+ years of progressive front office or hotel operational experience.
Technical Skills: Proficiency in hotel PMS software and office applications.
Soft Skills: Solid communication, conflict resolution, leadership, and customer-first

Pay: ₹12,000.00 - ₹39,000.00 per month

Perks:
Cell phone reimbursement
Adaptable schedule
Food provided
Provident Fund

Work Location: In person

📌 Front Office Manager Lucknow
🏢 sourabh enterprises
📍 Lucknow