To handle customer enquiries, provide shipment updates, coordinate with branch offices, resolve service-related complaints and ensure customer satisfaction.

Key Responsibilities
Handle customer enquiries through phone calls and WhatsApp.
Provide consignment tracking updates and information on courier services, delivery status and timelines.
Follow up on delayed, pending, misrouted and undelivered consignments with concerned branches.
Register customer complaints, coordinate for resolution and ensure timely closure.
Escalate unresolved complaints and urgent issues to the concerned manager.
Support corporate clients and coordinate pickup, delivery and proof-of-delivery requests.
Maintain daily records of customer enquiries, complaints and pending cases.
Prepare daily reports and ensure skilled, timely communication with customers.

Qualifications and Skills
Minimum qualification: Plus Two; graduation preferred.




Positive communication skills in Malayalam, English and Hindi.
Basic computer knowledge, including MS Excel, email and shipment tracking systems.
Solid customer-handling, coordination and follow-up skills.
Previous experience in customer care or logistics is preferred.

Key Performance Indicators (KPIs)
Timely response to customer enquiries.
Effective complaint resolution and follow-up.
Accuracy of shipment information.
Timely reporting and maintenance of records.
Customer satisfaction and adherence to company procedures.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:
Cell phone reimbursement
Paid time off

Experience:
Customer care: 1 year (Required)

Language:
English, Hindi (Required)

Work Location: In person

📌 Customer Care Executive Vennala
🏢 The Professional Couriers Cochin South
📍 Vennala