Key Responsibilities

​Omnichannel Support: Interact with customers daily via [Email, Chat, Phone, and Social Media] to resolve inquiries.

​ Problem Solving : Diagnose and troubleshoot technical issues or account discrepancies with a "solution-first" mindset.

​ Product Expertise : Maintain a deep understanding of our product suite to provide accurate guidance and feature walkthroughs.

​ Documentation : Contribute to our internal and external Knowledge Base by identifying common "pain points" and writing explicit, helpful guides.

​ Feedback Loop : Act as the bridge between the customer and the Product Team, relaying bugs and feature requests to help improve the user experience.

​ Performance Metrics : Meet or exceed key performance indicators (KPIs) such as First Response Time, CSAT (Customer Satisfaction), and Resolution Rate.

Pay: ₹16,500.00 - ₹19,000.00 per month

Advantages:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Care Executive Paschim Vihar (India)
🏢 Sekyo Innovation
📍 India