Your work profile

As an Analyst in our Team, you'll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -

Work you'll do as a Senior Executive (Analyst)
This role focuses on delivering effective customer support across multiple channels while ensuring complete case ownership, product guidance, and opportunity identification. Specialists independently manage customer issues, ensure accurate documentation, and contribute to overall product adoption and customer satisfaction.
Handle customer interactions via voice, chat, and email
This will be a NIGHT SHIFT ROLE.
Support customers with product troubleshooting, workflow navigation, installation, and how to queries
Diagnose and resolve moderate complexity issues
Maintain end to end ownership of customer cases
Ensure adherence to QA, documentation, and process standards




Handle customer queries independently with minimal supervision
Deliver robust performance on KPIs (quality, CSAT, productivity)
Actively identify customer needs and enable sales prospects
Maintain high quality and compliant case documentation

Desired Qualifications
Required Qualifications
Bachelor's degree (Commerce or Finance preferred)
1–7 years of experience in product support, SaaS, or customer support roles
MUST have troubleshooting exp.
Positive to have experience needed in Finance or Accounting processes like Claims, billing, AP, AR etc.
Handled International voice processes
Strong product troubleshooting capability
Basic to intermediate accounting knowledge
Versant B2+ to C1 preferred
CRM proficiency
Multi‑channel handling capability

📌 Product Support Specialist Secunderabad
🏢 Deloitte
📍 Secunderabad