Job Title: International BPO – Customer Care Executive - Voice / Chat Process

Location: Viman Nagar, Pune

Process: International Voice / Chat – US Process

Shift: Rotational shifts, including night shifts

Working Days: 5 days a week | 2 rotational week-offs

Job Description:
Handle inbound/outbound calls from US customers.
Resolve customer queries and provide accurate information.
Maintain skilled communication and deliver a positive customer experience.
Follow process guidelines, quality standards and performance targets.
Accurately update customer information and call details in the system.

Requirements:
Valuable verbal communication skills in English.
Comfortable speaking / Chatting with US customers.
Willingness to work in rotational shifts, including night shifts.




Freshers and experienced candidates can apply.
Candidates should be comfortable working from the Viman Nagar, Pune location.

Employee Advantages:

One-way cab facility + one-way travel allowance

5-day working week

Rotational shifts

Growth and learning opportunities

Work from office – Viman Nagar, Pune

Apply
Contact HR Binita - +91-XXXXXXXXXX

Pay: ₹27,000.00 - ₹40,000.00 per month

Benefits:
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

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