We are hiring energetic and customer-focused individuals for our International Voice Process team. This role involves communicating with international clients/customers via phone to resolve queries, provide support, depending on the assigned campaign.
Key Responsibilities:
Handle inbound and outbound calls to and from international customers.
Assist customers with inquiries, complaints, and technical issues.
Ensure customer satisfaction by delivering quick and effective solutions.
Follow call scripts, processes, and company guidelines.
Maintain accurate records of customer interactions using CRM tools.
Meet individual and team performance targets.
Required Skills:
Excellent spoken English with a neutral or international accent.
Strong communication and interpersonal skills.
Ability to stay calm and qualified under pressure.
Basic knowledge of computer systems and MS Office.
Willingness to work night shifts and rotational schedules.
Qualifications:
Any graduate
Prior experience in BPO/Call Center/International Voice Process is a plus
Freshers with excellent communication skills are welcome to apply
Benefits:
On-the-job training provided
Cab facility
Health insurance and other advantages
Growth opportunities
Job Type: Full time
Pay: ₹14,000.00 - ₹15,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Monday to Friday
Night shift
Two way cab provided
Work Location: In person
Contact number : +91-XXXXXXXXXX
Job Type: Full-time
Pay: ₹14,000.00 - ₹15,000.00 per month
Perks:
Provident Fund
Work Location: In person
📌 Voice Process Executive Kalapatti (India)
🏢 ACIDUS Management Solutions Private
📍 India
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