Handle inbound and outbound customer calls professionally.
Attend customer queries related to products, orders, delivery status, and services.
Make follow-up calls to customers regarding orders, payments, feedback, and service requests.
Maintain valuable customer relationships through effective communication.
Record customer interactions, complaints, and follow-up details in the system.
Coordinate with Sales, Logistics, Accounts, and Operations teams for customer-related requirements.
Resolve customer complaints and ensure timely closure of issues.
Provide accurate information about products, offers, pricing, and company policies.
Support sales and customer retention activities through regular customer communication.
Maintain daily call reports and update customer records.
Escalate customer issues to the concerned department whenever required.

Pay: ₹14,000.00 - ₹17,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Tele Calling Kochi
🏢 Seaberry Foods Private
📍 Kochi