Customer Success Officer (CSO)

Key Responsibilities:
Manage relationships with universities and institutional clients.
Coordinate client onboarding and platform implementation.
Provide customer support and resolve client queries.
Conduct platform training and guide users.
Monitor customer satisfaction and platform adoption.
Coordinate with technical and product teams to resolve issues.
Collect client feedback and suggest improvements.
Maintain client records and prepare progress reports.
Support client retention, renewals, and service expansion.

Requirements:
Master degree in a relevant field.
Solid communication and interpersonal skills.
Valuable coordination and problem-solving abilities.
Experience in customer success, client relations, EdTech is preferred.
⁠Need Basic IT knowledge

Pay: From ₹30,000.00 per month

Ability to commute/relocate:
Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Master's (Preferred)

Experience:
customer success, customer support, client relations: 1 year (Required)

Location:
Calicut, Kerala (Preferred)

Work Location: In person

📌 Customer Success Officer Cso Kozhikode
🏢 SOBRIETY PRESS PVT LDT
📍 Kozhikode