JD- SAAS Application Specialist

The role requires hands-on experience with Sprinklr and OneTrust, along with robust troubleshooting, stakeholder-management, and platform-governance skills. Exposure to Kaltura or other enterprise video management platforms is an advantage.

Key Responsibilities

Sprinklr
Support day-to-day administration and operational activities within Sprinklr.
Manage user access, roles, permissions, and platform configurations.
Support social media management, publishing, engagement, and social listening requirements.
Troubleshoot platform-related issues and coordinate with internal teams and vendor support when required.
Support reporting, dashboards, and platform adoption activities.
Assist business users with platform-related queries and technical issues.

OneTrust
Support OneTrust configuration and ongoing operational activities.
Work with website, marketing, analytics, privacy,



and development teams on consent-management requirements.
Support cookie consent/banner configurations and preference-management requirements.
Assist with troubleshooting consent-related issues across websites.
Coordinate implementation and validation activities with technical and privacy stakeholders.
Understand the impact of consent management on analytics and marketing technologies such as Google Analytics 4 and Google Tag Manager.

Kaltura – Positive to Have
Basic understanding or hands-on exposure to Kaltura or similar enterprise video management platforms.
Support video publishing, content management, user/access management, and platform-related requests.
Coordinate with business and technical teams for video-management requirements and troubleshooting.

📌 Martech / Saas Application Specialist Telangana
🏢 Cognizant
📍 Telangana