Responsibilities:
Handle incoming customer calls and WhatsApp inquiries
Coordinate with field technicians and assign jobs
Maintain complaint records and daily reports
Track invoices, expenses and vendor payments
Follow up customers for service completion and feedback
Assist in recruitment and office administration
Requirements:
Positive communication skills in Hindi and English
Basic computer knowledge (Excel, WhatsApp, Email)
Ability to handle responsibility independently
Comfortable speaking with customers and technicians
Organized and disciplined approach to work
Preferred:
Experience in customer support, operations, administration or coordination roles
Age 24–35
Married or settled locally
B.Com, BBA, MBA or Graduate
2+ years office experience
Customer service background