Desktop Support & Mac Support Engineer
Experience: 2 Years
Industry: IT Services / IT Infrastructure
Job Type: Full time

Hands on Knowledge in chandelling MAC Devices

Key Responsibilities
Provide L1/L2 technical support for desktop, laptop, hardware, software, and operating system-related issues.
Install, configure, maintain, and troubleshoot Windows OS and macOS devices.
Provide technical support for Apple devices, including MacBook, iMac, and other macOS-based systems.
Perform Mac OS installation, upgrades, software configuration, and troubleshooting.
Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, keyboards, and other peripherals.
Troubleshoot Microsoft 365 applications, Outlook, MS Teams, VPN, and email connectivity issues.
Handle user account management, password resets, and access-related issues through Active Directory.
Configure and troubleshoot LAN, Wi-Fi, VPN,



and basic network connectivity issues.
Perform software installation, patch updates, antivirus configuration, and system maintenance.
Maintain IT asset inventory, device allocation, and tracking of hardware and software.
Log, monitor, and resolve incidents and service requests through the ITSM/ticketing tool within defined SLAs.
Coordinate with internal technical teams and vendors for escalated hardware and software issues.
Ensure proper documentation of technical issues, troubleshooting steps, and resolutions.
Provide in office and remote technical support to end users as per business requirements.

Pay: ₹10,000.00 - ₹30,000.00 per month

Advantages:
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Technical Support Executive Kurla
🏢 Cms IT Services
📍 Kurla