We are looking for a polite and organised Call Handling Executive to manage incoming calls, assist customers with AC service requests, register complaints, schedule technician visits, and provide timely service updates. The candidate will act as the communication bridge between customers, technicians, and the service management team.

Key Responsibilities
Answer incoming calls politely and professionally
Register customer service requests, complaints, installation calls, and maintenance enquiries
Record customer details and job information in the service tracking system/Excel
Schedule technician visits and assign tasks based on availability and location
Follow up with technicians to ensure timely completion of service calls
Inform customers about service updates, delays, and completion status
Handle warranty/AMC call entries & coordinate with related teams
Maintain daily call and service log reports




Escalate urgent or unresolved issues to the service manager
Provide basic product/service information to customers (if required)
Maintain positive customer relations and service standards

Skills & Qualification Requirements
Minimum 12th pass; Graduation preferred
Prior experience in customer service / call center / service industry preferred
Valuable communication skills (English & Hindi/Gujarati)
Basic computer knowledge – Excel, call logs, data entry
Ability to multitask and work under pressure
Problem-solving and customer-handling skills
Polite, patient, and professional attitude

Job Types: Full time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Call Handling Executive Ac Service Centre Udhana
🏢 Arihant Refrigeration
📍 Udhana