Job Title: Customer Relationship Executive
Department: Sales / Customer Service
Experience: 1–3 Years
Job Summary
We are looking for a customer-focused and enthusiastic Customer Relationship Executive to manage customer interactions, build long-term relationships, resolve customer queries, and ensure high levels of customer satisfaction and retention.
Key Responsibilities
Build and maintain robust relationships with existing and potential customers.
Handle customer inquiries, complaints, and requests through calls, emails, WhatsApp, or in-person interactions.
Follow up with customers to ensure satisfaction and timely resolution of issues.
Maintain accurate customer records and update information in the CRM system.
Identify opportunities for repeat business, upselling, and cross-selling.
Collect customer feedback and suggest improvements in service quality.
Meet assigned customer satisfaction, follow-up, and retention targets.
Prepare regular reports on customer interactions and relationship activities.
Required Skills
Excellent verbal and written communication skills.
Robust interpersonal and relationship-building abilities.
Valuable problem-solving and negotiation skills.
Customer-oriented attitude with a professional approach.
Basic computer knowledge, including MS Office and CRM software.
Pay: ₹240,000.00 - ₹360,000.00 per year
Benefits:
Cell phone reimbursement
Paid sick time
Provident Fund