Support Coordinator – Job Description

Position: Support Coordinator
Experience: Freshers / 0–2 Years
Location: Tirupati, Andhra Pradesh
Employment Type: Full-Time

Job Summary

We are looking for a Support Coordinator to coordinate with students, parents, customers, and internal teams, ensuring timely resolution of queries and smooth day-to-day support operations. The ideal candidate should have excellent communication, coordination, and follow-up skills.

Key Responsibilities
Handle student, parent, and customer queries through calls, WhatsApp, and other communication channels.
Understand concerns and provide appropriate information or coordinate with the relevant team.
Maintain regular follow-ups on pending queries and requests.
Coordinate with internal teams to ensure timely issue resolution.
Maintain accurate records of enquiries, complaints, follow-ups, and resolutions.
Provide updates to students/customers regarding courses, schedules, services, and processes.
Prepare daily and weekly support activity reports.
Escalate critical or unresolved issues to the concerned team.
Ensure a positive customer/student experience.
Support the team in administrative and coordination activities when required.

Required Skills




Excellent verbal and written communication skills.
Valuable interpersonal and coordination skills.
Strong follow-up and problem-solving abilities.
Basic knowledge of MS Excel / Google Sheets.
Ability to handle multiple queries and tasks efficiently.
Patient, responsible, and customer-focused approach.
Positive organizational and time-management skills.

Preferred Qualifications
Any Graduate / Post Graduate.
Freshers are welcome to apply.
Experience in customer support, student coordination, telecalling, or client handling is an advantage.
Multilingual communication skills are an added advantage.
Candidates from Tirupati and nearby locations are preferred.

What We Offer
On-the-job training and career development.
Exposure to student/customer support and business operations.
Supportive and collaborative work environment.
Career growth opportunities based on performance.

Apply Now

Contact: +91-XXXXXXXXXX
Send your updated resume and join our Support Team.

Pay: ₹11,422.82 - ₹15,000.00 per month

Advantages:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Paid sick time
Paid time off

Work Location: In person

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