Key Responsibilities
Understand customer requirements and provide appropriate information.
Handle customer enquiries through phone, WhatsApp, email, and in-person interactions.
Coordinate with the Sales and other internal teams to ensure smooth customer service.
Maintain records of customer visits, enquiries, follow-ups, and appointments.
Follow up with customers regarding enquiries, quotations, orders, and services.
Handle customer complaints professionally and coordinate with the concerned department for resolution.
Provide information about products, services, offers, and ongoing promotions.
Support the sales team in converting enquiries into potential customers.
Maintain proper customer databases and update CRM/system records.
Collect customer feedback and report significant concerns to the supervisor.
Maintain professional grooming and showroom service standards.
Assist in maintaining a neat and welcoming showroom environment.




Achieve assigned customer service and, where applicable, sales/lead-generation targets.

Requirements
Qualification: Any Graduate / Diploma
Experience: 0–3 years in Customer Care, Front Office, Retail, Showroom, Hospitality, or Sales
Freshers with good communication skills may also be considered.
Good verbal and written communication skills.
Tamil and English communication is preferred.
Basic computer knowledge and MS Office skills.
Positive customer-handling and interpersonal skills.
Pleasant personality and professional appearance.
Ability to handle multiple customers and enquiries.
Positive attitude, patience, and willingness to learn.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 Customer Care Executive Egmore
🏢 Nidi business Consultancy
📍 Egmore