Job Description – Manager – Quality

Location: Ovum Hospitals, Bengaluru

Job Summary:

We are looking for an experienced Manager – Quality to oversee and strengthen quality management systems across hospital operations, ensuring compliance with NABH standards, patient safety protocols, and healthcare regulatory requirements.

Key Responsibilities:
Develop, implement, and monitor hospital quality policies, procedures, and standards.
Ensure compliance with NABH accreditation standards and applicable healthcare regulations.
Conduct internal audits, quality inspections, and periodic assessments across departments.
Monitor and analyse quality indicators, patient safety incidents, and clinical outcomes.
Coordinate Root Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA).
Organise quality improvement initiatives and staff training programs.
Monitor patient feedback,



complaints, and service quality.
Coordinate with clinical, nursing, and administrative teams to ensure quality standards.
Prepare quality reports, audit findings, and management review presentations.

Eligibility Criteria:
Qualification: BSc / MSc Nursing, BHA / MHA or relevant healthcare qualification.
Experience: 5–8 years of experience in hospital quality management.
Robust knowledge of NABH standards, hospital audits, and quality assurance processes.
Excellent communication, coordination, and documentation skills.

Preferred: Candidates with hands-on experience in NABH accreditation and hospital quality management.

Work Location: In person

📌 Manager Quality Bengaluru
🏢 Ovum Hospital
📍 Bengaluru