Job Responsibilities
Handle customer enquiries through phone calls, WhatsApp, emails, and other platforms.
Maintain and update customer details in the CRM software.
Follow up with new leads and existing customers regularly.
Coordinate with the sales and marketing teams.
Schedule site visits and property appointments for customers.
Update lead status and maintain accurate customer records.
Contact customers to understand their requirements and property preferences.
Provide project details, pricing, and other information to customers.
Track customer feedback and follow up on interested clients.
Prepare daily, weekly, and monthly CRM reports.
Ensure timely follow-up with all potential customers.
Maintain positive customer relationships and provide excellent customer service.
Coordinate with customers until the booking and documentation process is completed.
Handle customer complaints and resolve issues professionally.
Required Skills
Positive communication and interpersonal skills.
Basic computer knowledge (MS Excel, Word).
Knowledge of CRM software.
Good telephone and customer-handling skills.
Ability to manage multiple customer enquiries.
Strong follow-up and coordination skills.
Basic knowledge of the real estate industry is preferred.
Qualifications
Any Degree / Diploma.
Experience in Real Estate CRM or Customer Support will be an added advantage.
Key Performance Indicators (KPI)
Number of customer follow-ups completed.
Lead conversion and site visit coordination.
Customer satisfaction.
Accuracy of CRM data.
Timely updating of customer information.
Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages:
Provident Fund
Ability to commute/relocate:
Guduvanchery Lake, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)