Role Overview

The Operations Manager is responsible for the end-to-end management of venue operations, including gaming, F&B;, guest experience, financial performance, and team leadership. This role oversees multi-functional verticals such as kitchen operations, facility management, sales generation, customer experience, and compliance.

The candidate will ensure seamless daily operations, profitability, operational efficiency, and exceptional guest satisfaction, while maintaining high standards across all departments.

Key Responsibilities

Customer Engagement & Experience
Engage with customers on-ground to create a lively and interactive setting.
Build solid relationships with walk-in customers and repeat guests.
Ensure a high level of customer satisfaction through proactive interaction and support.

Repeat Customer Experience
Drive repeat visits by creating memorable and personalized experiences.
Recognize and engage returning customers to strengthen brand connection.
Support customer retention initiatives within the center.

Events & On-Ground Activities
Support execution of in-center events, activities, and engagement initiatives.
Coordinate with operations teams to ensure smooth event execution.




Actively participate in creating an energetic atmosphere during peak hours and events.

Customer Support & Feedback
Handle customer queries and concerns in a skilled and friendly manner.
Gather feedback from customers and share insights with internal teams.
Ensure quick resolution of minor issues to maintain a positive experience.

Sales Support & Upselling
Identify opportunities to promote games, offers, group bookings, and experiences within the center.
Support the team in driving additional revenue through on-ground engagement.

Coordination & Reporting
Work closely with operations and marketing teams for smooth day-to-day functioning.
Maintain basic records of customer interactions, events, and feedback.

Required Skills & Qualifications
4–5 years of experience in customer engagement, hospitality, events, or similar roles.
Robust communication and interpersonal skills.
Outgoing and energetic personality with a customer-first approach.
Ability to work in a fast-paced, high-energy environment.
Willingness to work on weekends and during peak business hours.

Pay: ₹65,000.00 - ₹75,000.00 per month

Benefits:
Food provided
Paid time off
Provident Fund

Work Location: In person

📌 Operations Manager Hyderabad
🏢 Locobear
📍 Hyderabad