Unlock Premium Benefits

Get Immediate Access to 4,040,000 premium jobs
Direct Access to Top Employers

Gain full access to exclusive job listings from leading companies worldwide.
Verified, High-Quality Jobs Only

No ads, scams, or junk-just genuine prospects.
Focus on Real Opportunities

Explore thousands of open positions tailored to your lifestyle, including adaptable remote jobs.
Exclusive Resume Review

Receive expert feedback with personalized suggestions to enhance your resume.

Continue →

Why we need this role

We need this role for
Understand Customer queries and disputes, provide resolution within agreed OKRs on Siebel Tracking system.
Effective and regular communication with customer and stakeholders.
Interaction with Colt customers and understand the service and business impact

What you will do

Key Responsibilities
End to End ownership of resolving the tickets as per process guidelines/OKRs for Invoices, Payments enquiries raised by Customer.
Resolve customer issues always following Colt standard processes.
Ensure a right first time, accurate approach in resolving our customers issues.
Provide proactive timely updates to both internal and external customer on the progress of the tickets.




Ensure the results of NES surveys meet the expectations of Colt. Working towards delivering an effortless customer experience.
Manage effective communication with internal and external customers on the progress of the tickets as per Colt standards in a simple and customer friendly terms.
Feedback for any gaps and improvement in processes to management.
Collaborate to build healthy relationship with all departments within Colt
Good knowledge in workflow, dispute management and time utilization
Prioritize the action on all the customer issues categorized under Top Dispute & Escalation.
Ensure Ticket system / Resolution is updated with accurate and on real time basis to provide the progress of the ticket to the customer

What we're looking for

Skills & qualification required for the role as below:

Skills & Experience

• Previous experience in a customer facing profile in similar industry
• Positive knowledge & understanding of O2C processes.
• Exceptional Written and Verbal communication skills
• Basic / Advance MS Office Skills
• Create harmonious relationships with stakeholders

Qualifications- Degree level (Any stream)

📌 Analyst, Customer Relationship Management Service Gurugram (India)
🏢 Colt Technology Services
📍 India