Job Description:
Act as the primary point of contact between SSC and regional
stakeholders for service delivery, operational priorities and evolving
business requirements.
Oversee regional service performance against agreed SLAs and
KPIs, coordinating timely resolution of key service issues and
escalations.
Drive continuous improvement in service quality, efficiency and
effectiveness in partnership with BEEC service delivery and
transformation teams.
Coordinate capacity and manpower planning with SSC teams and
HR to align staffing with regional service demand and planned
requirements.
Ensure readiness of teams supporting the region through
appropriate onboarding, induction, training and access to required
knowledge, systems and technology.
Support expansion of the SSC service catalogue by identifying and
coordinating opportunities to transition additional services and
upstream or downstream activities.




Provide Finance & Accounting oversight across services delivered to
the region, supported by robust understanding of P2P, O2C, R2R,
real-estate accounting and financial reporting.
Drive effective adoption of technology, automation and current ways of
working to improve regional service delivery and stakeholder
experience.
Coordinate regional requirements, priorities, dependencies and
changes with relevant SSC functional and enablement teams.
Oversee appropriate cost charging and timely billing for services
delivered to the region.
Maintain robust relationships with regional leadership and
functional stakeholders, ensuring effective communication,
alignment and expectation management.
Provide visibility of service performance, capacity, risks, issues,
improvement initiatives and emerging regional requirements to
relevant leadership

📌 Senior Manager Gcc Cmaas Gurugram (India)
🏢 Acme Services Private
📍 India