Job Title: – Team Member/Team Lead - TV / VOD Operations

Job Location: – Bangalore

Work Model: – Work from Office

Candidate Industry: – BPO / KPO / GBS / GCC / GSS / Captive Shared Services

Candidate Location: – Anywhere in India

Education and Certification Qualification: Bachelor’s degree in any relevant discipline.

Detailed Job Description

Total work experience of 2 to 10 Years, with 3+ years of relevant experience preferred in leadership/management, including direct responsibility for people and processes.

Robust hands-on experience in TV Operations, Live TV, Live Sports, and Video on Demand (VOD) with the ability to monitor and manage time-sensitive operational activities within defined SLAs.

Experience working in a live operations or time-sensitive environment such as a call centre, help desk, network operations, OTT, or similar settings is preferred.

Hands-on experience with workflow/process-based tools such as CRM,



ticketing tools, operational dashboards, or similar platforms.

Robust computer skills with experience using Chrome, Google Suite, and Google Apps.

Experience working with varied devices such as Mobile (iOS & Android), iPads, Tablets, Smart TVs, Xbox, and other similar devices.

Role Key Responsibilities

TV / VOD Operations Management

Team Management and Work Allocation

Customer Communication and Escalation Management

Quality Assurance and Governance

Process Improvement and Root Cause Analysis

Partner and Stakeholder Management

Live Operations and Device Management

Shift and Operational Flexibility

Key Skills

TV Operations, Live TV, Live Sports, Video on Demand (VOD), OTT Operations, Live Operations, Program Monitoring.

📌 Team Member/team Lead Tv / Vod Operations Bangalore Go/jc/4503/2026 Bengaluru (India)
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