Role & responsibilities

The role is mainly in the field: visiting our corporate and government tie-up clients, keeping their beneficiaries informed, and resolving issues at the hospital end throughout all the Districts of Bihar.

Corporate and government client relations
Make regular, scheduled field visits to tie-up clients across Bihar, including CGHS, ECHS, FCI, SSB, CAPF, PSUs, banks, insurers/TPAs and other empanelled organizations.
Act as the single point of contact between these organizations and the hospital for beneficiary queries, referrals and feedback.
Hold awareness sessions and camps for employees, ex-servicemen and their dependents on the hospital's services, empanelment advantages and cashless procedures.
Maintain good working relations with the officers who handle medical claims and referrals (welfare officers, medical officers, HR and admin heads).

Empanelment and compliance
Coordinate empanelment, renewal and rate-list updates with CGHS, ECHS, PMJAY and other schemes, and keep the hospital's documents current.
Follow up on pending bills, claim queries and payment delays with the client and the hospital's billing and TPA desk.
Make sure scheme rules, package rates and referral requirements are followed at the time of admission.

Business development and marketing




Find and pursue new corporate tie-ups, MoUs and health-check-up contracts across Bihar.
Plan and run health camps, CMEs, community outreach and corporate wellness programmes.
Manage the hospital's brand, print and digital material, local media relations, and social media in coordination with the management.
Build referral relationships with doctors, clinics and nursing homes in the districts.

Public relations and patient experience
Represent the hospital at official meetings, events, and press interactions.
Handle complaints and escalations from tie-up clients and patients quickly and courteously.

Collect patient and client feedback, and report service gaps to management

Preferred candidate profile

Skills
Strong communication in Hindi and English; working knowledge of local dialects such as Hindi is helpful.
Professional, confident and presentable with senior government and corporate officers.
Positive negotiation, follow-up and problem-solving skills.
Working knowledge of MS Office, email and WhatsApp for reporting; basic social media skills.

Perks and benefits
Salary: as per experience and hospital norms, plus travel allowance and incentives linked to performance.

📌 Public Relations Officer Pro Patna
🏢 Dr. Bimal Hospital and Research Centre
📍 Patna