Job Summary:
Provide day-to-day IT support to end users, both onsite and remotely.
Maintain desktops, laptops and the local IT environment to ensure smooth business operations.

Key Responsibilities:
Support and troubleshoot end user issues both locally (onsite) and remotely.
Install, configure and maintain desktops and laptops running Windows 11.
Perform OS and application patching to keep systems secure and up to date.
Remediate vulnerabilities for Softwares reported by the Security team.
Troubleshoot and resolve Outlook issues, including profile, and connectivity problems.
Provide basic network support for the local environment (LAN, Wi-Fi, IP and connectivity issues).
Log, track and resolve incidents and service requests within defined SLAs.
Escalate complex issues to the appropriate teams when required.
Maintain documentation of issues, resolutions and asset records.




Work in shifts and provide coverage as per the roster.

Required Skills:
Knowledge of desktops and laptops (hardware and software troubleshooting).
Hands-on experience with Windows 11 and OS build / re-image OS.
Experience in patching and update management.
Solid end user issue troubleshooting skills.
Basic networking skills (TCP/IP, DNS, DHCP, Wi-Fi) to support the local setting.
Experience with remote support tools.
Valuable communication and customer service skills.

Qualifications & Experience:
3+ years of experience in a System Administrator or IT Support role.
Bachelors degree or diploma (or equivalent experience).
Willingness to work in shifts.

Good to Have:
Microsoft 365 and Active Directory exposure.

📌 System Administrator Nashik
🏢 TRIARQ
📍 Nashik