Duties and Responsibilities
Work in the Business Operations team to service top US clients to fight, prevent and recover revenue lost due to chargebacks
Review cases due to credit card fraud and investigate the case to find a solution
Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of Chargebacks and communications with external partners
Engaging with both internal and external stakeholders to assist with investigation to root cause of losses
Tracking and maintaining fraud incident reports and other related analysis
Work with clients to collect and document information that may be used in resolving outstanding disputes
Ensure that all chargeback activities are handled in accordance with regulatory requirements




Compile the figures from various databases to build the team monthly chargeback report
Validating chargeback report by utilizing internal and external software systems
Providing support for special projects as required
Ensuring adherence to quality parameters
Analyze and develop service improvement strategies in response to client feedback

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Gonda
🏢 Chargeback Gurus
📍 Gonda