About The Opportunity

Join a dynamic, fast-growing customer experience tech company that powers seamless, AI-enhanced chat support for global brands. We specialize in delivering real-time, human-led digital customer service at scale—leveraging intuitive chat platforms, smart routing, and empathy-driven resolution frameworks to turn customer interactions into loyalty drivers.

Role & Responsibilities
Respond promptly and professionally to customer inquiries via live chat across multiple platforms during assigned shifts.
Diagnose and resolve customer issues using predefined workflows, product knowledge bases, and escalation protocols.
Maintain accurate, real-time documentation of chat interactions and customer feedback in CRM systems.
Collaborate with team leads and QA to improve response accuracy, tone, and resolution speed.
Adhere to SLAs, chat etiquette standards, and brand voice guidelines in every customer interaction.
Participate in daily huddles, training sessions, and performance calibration to stay aligned with service goals.





Skills & Qualifications
Must-Have
Fluent written and spoken English with transparent communication skills
Familiarity with live chat tools (e.g., Zendesk, Freshchat, Intercom)
Ability to multitask across 3–5 concurrent chat windows
Typing speed of 40+ WPM
Basic understanding of CRM systems
Comfortable working in high-volume, rapid-paced chat environments
Preferred
Experience in customer support (even via internship or project work)
Knowledge of basic customer service KPIs (CSAT, FCR, AHT)
Exposure to AI chatbots or chat assistance tools

Benefits & Culture Highlights
Structured onboarding + daily coaching for rapid skill growth
Performance-linked incentives and career progression paths
Team-oriented, supportive team culture with flexible shift options

Skills: customer,crm systems,zendesk,intercom,chat,customer service

📌 Chat Customer Service Executive Fresher Ahmedabad (India)
🏢 MG
📍 India