Customer Support Executive Hiring | Lucknow - Billzova Careers Customer Support Executive

We review every application and contact shortlisted candidates whenever a suitable prospect becomes available.

About the Role

Every restaurant that signs up for Billzova needs a smooth first week and reliable support after that. As a Customer Support Executive, youll be the voice restaurant owners and their staff hear when something isnt working - over call, WhatsApp, or in-app chat.

Responsibilities
Handle inbound support calls, WhatsApp messages, and chat queries from restaurant owners and staff
Walk new customers through onboarding - menu setup, printer setup, staff accounts
Troubleshoot billing, printing, and reporting issues, escalating to the technical team when needed
Log every issue clearly so patterns can be spotted and fixed at the product level
Follow up proactively with customers who havent billed in a few days to check if theyre stuck

Requirements
Explicit,



patient communication in Hindi and English
Comfortable on the phone and typing quickly in chat
Basic comfort with using apps/software - you dont need to code, but you shouldnt be afraid of a settings screen
Calm under pressure - a restaurant mid-dinner-rush with a billing issue needs a fast, clear answer

Benefits
Direct impact - youre the reason a struggling restaurant owner has a valuable day
Fixed working hours, no field travel required
Growth path into Support Lead or Customer Success as the team grows

Apply for this role

Fill in your details and attach your resume - well be in touch if its a fit.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive Lucknow
🏢 billzova
📍 Lucknow