Salesforce Service Cloud Tech Lead - J50960

Role & responsibilities
Bachelors degree in Computer Science, Computer Engineering or Electrical
Engineering and/or applied relevant experience in technology, or related fields.
• 8+ years of qualified experience
• 5+ years of experience working with Salesforce core ecosystem components,
including Service Cloud and Order Management/Servicing.
• 5+ years of experience developing, unit testing, deploying, and troubleshooting
Apex code.
• Demonstrated expertise integrating with RESTful APIs, including designing
resilient client integrations and handling schema evolution, failures, and
performance concerns.
• Experience with Conversational AI platforms like AgentForce, [24]7.ai, Kore.ai, or
Amazon Lex is preferred.




• Demonstrated expertise in architecting and evolving CI/CD pipelines, applying
Continuous Delivery best practices to improve reliability, speed, and quality of
software delivery.
• Experience with Agile frameworks such as Scrum or Kanban, including applying
principles to deliver high-quality software in iterative cycles.
• Experience participating in on-call support rotations, using operational insights
to drive improvements in application design, monitoring, and resiliency to
minimize future support burden.
• Demonstrated ability to communicate complex technical concepts clearly and
effectively—both in writing and verbally—to a wide range of audiences.

📌 Salesforce Service Cloud Tech Lead Bengaluru
🏢 Sampoorna Consultants
📍 Bengaluru