Role Overview:

We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.

Key Responsibilities:

Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes

Skills & Qualifications:

2–4 years of experience in voice and non-voice customer service Manage multiple chats/emails/calls simultaneously Excellent communication skills in English (written and verbal)Robust problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a quick-paced environmentWillingness to work rotational shifts (6 days/week)Valuable interpersonal and teamwork skills Candidates with hands on experience on AI tools would be preferred.

Office Location:

📌 Customer Support Associate Mumbai (India)
🏢 Paytm
📍 India