01 Nov
|
KM Electronic Cables
|
Usmanpur
01 Nov
KM Electronic Cables
Usmanpur
Key Responsibilities
Real-Time Resolution : Manage high volumes of inbound queries via live chat and ticketing systems with speed and accuracy.
Technical Troubleshooting : Diagnose and resolve basic technical issues or account discrepancies reported by users.
Brand Voice : Maintain a qualified, helpful, and engaging tone that aligns with our company’s identity.
Escalation Management : Identify complex issues and escalate them to the relevant technical or management teams while keeping the customer informed.
Data Entry & Reporting : Accurately document customer interactions in the CRM to help improve product features and support workflows.
Feedback Loop : Collect and share customer feedback with the product/marketing teams to drive continuous improvement.
Pay: ₹10,363.43 - ₹20,000.00 per month
Advantages :
Health insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Service Representative Usmanpur
🏢 KM Electronic Cables
📍 Usmanpur