Key Responsibilities :
Operate as frontline desktop support for the Bangalore area while collaborating with other Help Desk team members and IT manager to support the organization
Responsible for procuring, preparing and maintaining end-user hardware.
Onboard new employees and serve as “on-site” support for technical issues and/or troubleshooting
Work on projects related to implementing/maintaining new software or service integrations
Assist in the administration of various systems directly affecting business productivity and continuity
Initiate and drive to execute, deliver, and complete projects independently, seeking advice and direction from team members when needed, and plowing ahead to completion when the path forward is explicit

Basic Qualifications :
Required experience with Windows, Mac OS X and iOS
10+ years of Help Desk/IT experience preferred

Preferred Qualifications :
IT infrastructure monitoring
Windows Server (Active Directory, DHCP, DNS)
Familiarity with JIRA, Cisco Meraki, JAMF MDM
Basic Networking knowledge
Scripting
Pilot or aviation enthusiast preferred

After hours work may be required on rare occasions such as adding new integrations, performing network maintenance, or assisting remote employees with urgent requests.





About Jeppesen ForeFlight

Jeppesen ForeFlight is a leading provider of cutting-edge aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join : At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you needchallenging projects, a valuable work setting, and awesome coworkers. We believe in our employees and empower them to make a direct impact on our products and services messaging. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our perks package includes but is not limited to the following:
Group Medical insurance
Group term life, personal accident, and critical illness insurance
Gym reimbursement
20 days of paid vacation time
12 days of paid sick time
Employee Assistance Program

📌 It Help Desk Technician Bengaluru (India)
🏢 Jepp Aero Services India Private
📍 India