Job Title: Customer Support Executive - Chakradhari

Location: Ajmer, Rajasthan (In office)

Salary : As per experience( competitive salary as you moved ahead with us)

Freshers can also apply

Working Hours: 10:00 AM - 6:30 PM (Mon-Sat)

About Chakradhari

Chakradhari is a trust-led Indian D2C brand in spiritual, wellness and Indian science-based products (Rudraksha, gemstones, metals, puja essentials). We receive daily customer inquiries through calls and WhatsApp, and we want a professional, polite and consistent customer experience.

Role Summary

We are hiring a Customer Support Executive who can confidently handle customer calls and WhatsApp queries, guide customers properly, and ensure every inquiry is followed up and closed.

Key Responsibilities
Handle inbound customer calls and WhatsApp messages politely and professionally
Understand customer needs and recommend the right product (basic guidance)
Share product links, pricing, availability, shipping details, and ordering steps clearly
Maintain follow-ups: callbacks, payment reminders, address confirmation, and basic post-delivery review follow-up




Update customer conversations and follow-up tasks in our system (CRM/Sheets will be used)
Coordinate with packing/dispatch team for order status and quick resolutions

Required Skills :
Robust spoken Hindi + Intermediate to Fluent English
Good communication, patience, and transparent phone etiquette
Comfortable using WhatsApp Business and mobile/desktop tools (Google Sheets/CRM)

Preferred (Good to Have)
Experience in customer support / tele calling / e-commerce support
Experience with Shopify and CRM tools (training can be provided)

Interview Process (2 Rounds)

Round 1: Telephonic interview + communication check

Round 2: In-person interview + short practical test (handling a sample customer call/WhatsApp query)

How to Apply

1) Please send your resume on WhatsApp: +91 78775 72789

Work Location

On-site: Ajmer, Rajasthan

Note: We need someone polite, sharp, and consistent. Customer trust is everything.

Pay: From ₹18,000.00 per month

Work Location: In person

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