Argos Watch is looking for a Customer Support Executive who can give customers explicit, thoughtful help throughout their experience with us — from choosing a watch and placing an order to delivery and after sales support.

Key Resposibilities:
Respond to customer enquiries through calls, email, WhatsApp, and social media in a timely, qualified manner.
Help customers with product information, order placement, payment issues, shipping updates, and delivery concerns.
Coordinate with logistics, sales, and after sales teams to resolve complaints, returns, repairs, and warranty enquiries.
Follow up on unresolved cases and keep customers informed until each issue is closed.
Assist customers who need help completing an order, while making recommendations based on their needs.
Maintain accurate records of conversations, complaints, resolutions,



and follow ups.
Identify recurring customer issues and share insights that can improve the customer experience.

What were looking for:
1–3 years of experience in customer support, preferably with an ecommerce, retail, fashion, or accessories brand.
Strong spoken and written English and Hindi.
A calm, empathetic approach to handling complaints and difficult conversations.
Positive organisational skills and the ability to manage several customer cases at once.
Comfort using spreadsheets and customer support or CRM tools.
An interest in watches and a willingness to learn the product range in detail.

📌 Customer Service Executive Surat (India)
🏢 The Brand Bridge
📍 India