Job Title : Operations & Dispatch Executive - Cab Operations

Role Summary

We are hiring Operations & Dispatch Executives with prior experience in cab-hailing / mobility companies to manage real-time trip execution, driver coordination, and billing support. The role demands speed, accuracy, and robust communication skills .

Key Responsibilities1. Dispatch & Trip Management
Allocate trips to drivers/vendors in real-time
Monitor live trips and ensure on-time pickups/drop-offs :
Handle trip escalations, delays, and reassignments
Ensure high trip success rate and zero service failures
Driver & Vendor Coordination
Coordinate with drivers for availability, routing, and compliance
Manage vendor partners for fleet supply and service quality
Resolve on-ground issues quickly (no dependency mindset)
Billing & Documentation
Prepare and validate trip sheets, invoices, and billing data :
Ensure accuracy in kms, duty hours, and rates :
Coordinate with accounts/team for timely closures
Client Coordination
Handle client communication for bookings, updates, and issues
Maintain professional communication with corporate clients :
Ensure quick turnaround on queries and complaints

Eligibility Criteria (Strict)
Minimum 2+ years experience in:




Cab aggregators :Ola / Uber / BluSmart / QuikRide / similar :
Car rental / corporate transport operations
Experience in dispatch + operations + billing (at least 2 of 3 mandatory)
Graduate (mandatory) :
Strong spoken & written English (non-negotiable) :
Must be based in Gurgaon / nearby (no relocation cases)

Required Skills :
Robust real-time decision making under pressure :
Positive command over Excel / Google Sheets :
Familiar with trip lifecycle, duty slips, and billing formats :
Ability to handle multiple tasks simultaneously : Key KPIs
On-time trip execution (%)
Trip success rate
Billing accuracy (%)
Response time for escalations
Client satisfaction / complaints

Compensation
Competitive salary + performance incentives

Work Environment
Fast-paced, high-pressure operations role
Rotational shifts (including weekends if required)
High ownership and accountability

Someone who has already worked in Ola/Uber-type backend operations or fleet dispatch , understands ground reality , and can execute without supervision from Day 1 .

Job Types : Full-time, Permanent

Pay: ₹12,007.71 - ₹32,129.60 per month

Work Location: In person

📌 Operations Executive Gurugram
🏢 Kangaroo Cars Private
📍 Gurugram