Key Responsibilities & RequirementsCoordinate and manage therapy session schedules between children, parents, and therapists.
Schedule, reschedule, and track appointments while ensuring maximum therapist utilization.
Communicate professionally with parents and therapists via phone, email, and CRM platforms.
Handle inbound and outbound voice calls with US-based clients and stakeholders.
Maintain accurate client records, appointment details, and communication logs in CRM systems such as Bitrix24.
Perform day-to-day administrative and operational tasks to support smooth service delivery.
Monitor calendars, manage scheduling conflicts, and proactively resolve appointment issues.
Possess excellent verbal and written English communication skills with a neutral and qualified phone manner.
Demonstrate strong organizational, multitasking, and time-management abilities in a rapid-paced workplace.
Must be comfortable working night shifts aligned with US business hours and capable of working independently with minimal supervision.

📌 International Bpo Executive Mumbai
🏢 E-Mantra Outsourcing
📍 Mumbai