Customer Relations

Customer Engagement (Pre & Post Sales)

Role Overview : Manage the end-to-end customer journey from initial enquiry to post-purchase support—ensuring a seamless, reliable, and positive experience for parents and caregivers.

Key Responsibilities :
Ensure high levels of customer satisfaction, retention, and repeat engagement
Maintain accurate and up-to-date customer records in the CRM system
Collaborate with the sales team to support conversions and upsell prospects
Manage post-sales queries including order tracking, returns, exchanges, and refunds
Resolve customer complaints and escalations professionally within defined SLAs
Coordinate with internal teams such as operations, logistics,



and warehouse for timely issue resolution
Capture customer feedback and share insights to improve processes and service quality

Requirements :
4 years of experience in pre-sales, post-sales, customer support, or inside sales
Solid communication, problem-solving, and relationship management skills
Experience in ecommerce or consumer products is preferred
Detail-oriented, customer-focused, and comfortable working in a quick-paced environment

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

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🏢 All Things Baby
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