We are hiring a VoIP Technical Support Engineer for our wholesale VoIP / telecom operations. This is a remote (work from home) role.

Must-have skills (mandatory):
FreeSWITCH - hands-on production experience
2. Kamailio - hands-on production experience
3. Asterisk

Key responsibilities:
Day-to-day support of FreeSWITCH, Kamailio and Asterisk servers in production
- Troubleshoot SIP and RTP call issues: one-way audio, call drops, failed calls, poor voice quality
- Analyse SIP traces using Wireshark and sngrep
- Linux server administration and basic Bash or Python scripting
- Handle customer and vendor trouble tickets, do root cause analysis and close them on time
- Work with the NOC and carrier teams on routing and quality issues

What we are looking for:
3 to 5 years of hands-on experience in VoIP support or telecom systems
- Positive spoken and written English
- Graduate in any stream
- Comfortable with rotational shifts if needed

Salary: 35,000 to 50,000 per month, based on experience.

📌 Voip Technical Support Engineer Mumbai
🏢 Mcm Bpo Private
📍 Mumbai