We are looking for an experienced skilled with robust expertise in ServiceNow workflows, IT Service Management (ITSM), and ITIL-based process transformation. The candidate should have experience assessing existing process maturity, identifying operational gaps, and driving improvements through process re-engineering, automation, and transformation initiatives.

Key Responsibilities
Demonstrate a strong understanding of ServiceNow workflows and ITSM processes.
Assess existing process maturity against ITIL standards and industry best practices.
Identify process gaps, operational inefficiencies, and areas for improvement.
Develop and drive roadmaps to enhance process maturity through process re-engineering, automation, and transformation initiatives.
Provide functional expertise across Service Management Office (SMO) functions, including:
Incident Management
Problem Management
Change Management
Asset Management




Drive standardisation and optimisation of IT service management processes.
Leverage ServiceNow capabilities to improve process efficiency, governance, and automation.
Work with relevant stakeholders to implement process improvements and ensure effective adoption.

Required Skills & Experience
8–10 years of relevant experience in IT Service Management, ServiceNow, and process transformation.
Solid understanding of ServiceNow workflows and ITSM processes.
Good knowledge of ITIL frameworks and standards.
Hands-on experience in assessing process maturity and identifying process gaps.
Experience in process re-engineering, automation, and transformation initiatives.
Strong understanding of Incident, Problem, Change, and Asset Management.
Excellent stakeholder management, analytical, and problem-solving skills.

📌 Servicenow / Itsm Process Transformation Specialist Bengaluru
🏢 Quess IT Staffing (Formerly known as Magna Infotech)
📍 Bengaluru