NYC BLACK CAR CHAUFFEUR

Job Title: Limousine Chauffeur Dispatcher

Department: Dispatch & Operations

Employment Type: Full-Time

Work Location: [Office-Based / Hybird

Working Hours: 10 HOUR SHIFT

Experience: At least 2 years of USA/UK Client handling required

Reports To: Operations Manager / Company Management

1. Job Summary

NYC BLACK CAR CHAUFFEUR is looking for a responsible, professional, and detail-oriented Limousine Chauffeur Dispatcher to manage daily transportation operations. The dispatcher will coordinate chauffeur assignments, manage customer reservations, monitor ongoing trips, communicate with clients and chauffeurs, and ensure that all transportation services are completed efficiently and on time.

The ideal candidate must have solid communication skills, computer knowledge, problem-solving abilities, and the ability to work under pressure in a fast-paced environment.

2. Key Responsibilities

A. Reservation Management

* Receive and process reservations through phone calls, emails, company websites, and booking platforms.

* Enter all reservation details accurately into the dispatch system.

* Verify pickup addresses, destinations, dates, times, passenger counts, flight information, and vehicle requirements.

* Confirm reservations and communicate important details to customers.

* Use the company’s approved website rates and pricing policies when preparing quotes.

* Review upcoming reservations to ensure all trips are properly scheduled.

B. Chauffeur Dispatching

* Assign trips to available and qualified chauffeurs.

* Confirm chauffeur availability, vehicle type, pickup time, and location.

* Send complete trip details to chauffeurs before each assignment.

* Monitor chauffeur arrival times and passenger pickup status.

* Arrange replacement chauffeurs when necessary.

* Coordinate vehicle changes, additional stops, schedule changes,



and last-minute bookings.

* Ensure chauffeurs receive accurate instructions for airport pickups, inside pickups, and curbside pickups.

C. Trip Monitoring

* Monitor active trips and follow up on delayed pickups or drop-offs.

* Track airline flight arrivals and departures for airport reservations.

* Coordinate with chauffeurs regarding flight delays, early arrivals, waiting time, and passenger communication.

* Notify customers and management about significant delays or service issues.

* Maintain accurate trip status updates in the dispatch system.

D. Customer Service

* Answer incoming phone calls, emails, text messages, and customer inquiries professionally.

* Provide accurate pricing, vehicle options, and service information.

* Assist customers with new reservations, modifications, cancellations, and special requests.

* Handle customer complaints calmly and escalate serious issues to management.

* Maintain a qualified and courteous attitude with every customer.

G. Airport and Special Event Operations

* Monitor airport pickups at JFK, LaGuardia, Newark, and other assigned airports.

* Check flight information and coordinate pickup timing with chauffeurs.

* Confirm whether the reservation requires curbside pickup, inside pickup, or a meet-and-greet service.

* Coordinate transportation for corporate clients, VIP passengers, private aviation, hotels, and special events.

* Ensure the correct vehicle is assigned for each reservation.

*

4.



Required Skills and Qualifications

* Excellent written and spoken English.

* Strong communication and customer service skills.

* Good computer and typing skills.

* Ability to multitask and manage several reservations simultaneously.

* Strong attention to detail and accurate data entry.

* Good decision-making and problem-solving abilities.

* Ability to remain calm during busy periods and unexpected situations.

* Strong organizational and time-management skills.

* Ability to follow instructions and company policies.

* Professional attitude, reliability, punctuality, and honesty.

* Previous experience in limousine dispatching, transportation, logistics, customer service, or reservations is preferred.

5. Attendance and Workplace Expectations

* Report to work on time and remain available throughout the assigned shift.

* Follow the company’s attendance, break, and shift policies.

* Stay focused on assigned duties during working hours.

* Avoid unauthorized personal phone use, entertainment, movies, and unrelated internet browsing during work.

* Keep company systems and customer information secure.

* Communicate promptly with management regarding emergencies, absences, or operational issues.

* Complete all assigned tasks before the end of the shift or provide a clear handover to the next dispatcher.

* Treat coworkers, customers, chauffeurs, and business partners respectfully.

6. General Responsibilities

The dispatcher may be assigned additional reasonable duties related to reservations, transportation coordination, customer service, and daily operations as required by management.

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience:

- usa/uk: 2 years (Required)

Language:

- English (Required)

Work Location: Hybrid remote in Jalandhar, Punjab

📌 DISPATCHER FOR LIMOUSINE SERVICE (Jalandhar)
🏢 NYC BLACKCARCHAUFFEUR
📍 Jalandhar