Position Title

Assistant Station Head KHI

Reporting To

Regional Head

Position Summary

The Assistant Station Head is responsible and accountable for supporting the Station Head in managing, planning, coordinating and monitoring overall ground operations at the assigned station. The role ensures safe, secure, efficient and compliant operations while supporting consistent service delivery and achievement of operational, customer service and financial

Accountabilities

- Safety, Security & Compliance: Support compliance with aviation regulations, airport requirements, company policies, SOPs and operating manuals. Conduct required oversight assessments, monitor safety and security standards, report incidents and support corrective actions and investigations.
- Operational Management: Assist the Station Head in overseeing airport, lounge, cargo, catering, engineering, refuelling, de-icing, cabin cleaning, security and other ground handling activities to ensure secure, efficient and seamless operations.
- GSP & SLA Management: Conduct periodic oversight of Ground Handling Service Providers (GHSPs), vendors and relevant service providers to ensure compliance with contractual requirements, SLAs and service standards. Identify non-compliance, escalate issues and follow up agreed improvement actions.
- Centralized Load Control: Ensure compliance with CLC procedures, including coordination of ground handling staff, timely submission of operational information and proper management of Last-Minute Changes (LMC) in accordance with applicable procedures.
- Risk Management: Support the Station Head in identifying,



assessing and mitigating operational risks associated with station changes, aircraft types, schedules, infrastructure, GSPs, weather, emergencies and other operational circumstances.
- Training & Manpower: Assist training coordination, maintenance training records, competency requirements and annual oversight assessments. Support effective manpower utilization and staff development.
- Performance Management: Assist achieving station KPIs including Safety, On-Time Performance (OTP), Customer Satisfaction Index (CSI), Mishandled Baggage (MHB), ancillary revenue, document compliance, cost savings and audit performance.
- Disruption Management: Support the Station Head in flight delays, diversions, aircraft changes, airport restrictions and other disruptions, prioritizing safety, operational efficiency and customer satisfaction.
- Reporting & Stakeholder Coordination: Prepare and submit accurate operational, safety, SLA, customer service and regulatory reports within required timelines. Support coordination with HQ, regulators, airport authorities, GHSPs and other stakeholders.

Qualifications and Years of Experience

- Degree with at least 1 year of working experience; or
- Diploma with at least 2 years of working experience; or
- At least 7 years of relevant experience with demonstrated capability to perform the role.

Authority & Delegation

The Assistant Station Head shall exercise authority in accordance with applicable company policies, operating manuals and regulations. During absence, duties shall be delegated to an appointed staff member.

📌 Assistant Station Head KHI (India)
🏢 Malaysia Airlines
📍 India