To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.
To achieve financial and other targets established by the Facilities Manager.
Achievement of the Key Performance Indicators and Service Level Agreement targets
Property Operations
Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Routinely Inspect all contracted services to ensure performance measures are being maintained
Ensure Helpdesk service requests are attended to in time.
Effectively manage the mailroom services to ensure an on time deliverable system
Staff Management
Actively seek to train subordinates in all aspects of the non- technical services.
Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
Manage service contracts, including inspections and quality management of service delivery
Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Tertiary qualifications in property, building or facilities management required.
Contract Administration experience required.
Demonstrated experience with tendering and service improvement initiatives required.
Demonstrated experience with continuous improvement initiatives highly desirable.
Demonstrated experience with client reporting and preparation of reports required.
Achievement of Contracted Service Levels and Performance Indicators.
Management of resource to ensure no disruption to client business.
Achievement of performance goals as agreed with manager
Set stretch targets for self to achieve maximum team performance.
Is able to make difficult decisions and resolve problems or improve operations .
Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
Core facilities management skills
You should also have 5-7 years of experience in facilities management. It would be excellent if you have tertiary qualifications in hotel management, building management and/or business.
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.