Trianz is an applied AI solutions company that accelerates customer business transformation through AI-powered 'Transformation Services as a Software Model.' With 25+ years of transforming enterprises, we've evolved into a product-led, platform-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi-Tech, Manufacturing, and other industries.
With a global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end-to-end transformations including solutions for Migrate, Manage, Maximize, Modernize, Insights & Agentic AI, and SecOps , delivered through strategic partnerships with leading hyperscalers.
We're building the premier innovation-led organization in the digital transformation space through AI-first methodologies and data-driven excellence, RevolutionAIzing Transformations.

The Production Support Engineer plays a crucial role in ensuring the stability, performance, and reliability of our production environments. This position requires a blend of technical expertise in cloud technologies, DevOps practices, and problem-solving skills. As a key member of our team, you will be responsible for managing and optimizing our infrastructure across multiple cloud platforms, implementing DevOps best practices, and resolving critical production issues. Your work will directly impact the efficiency of our development processes and the quality of service we provide to our customers. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the continuous improvement of our production systems. The successful candidate will be at the forefront of our efforts to maintain a robust, scalable,



and secure infrastructure that supports our company's growth and innovation.

Monitor production platforms, applications, infrastructure, and services using enterprise monitoring tools.
Escalate complex or high-severity incidents to senior engineers, technical leads, or relevant support teams when necessary.
Follow incident management, change management, and operational support processes.
Participate in shift handovers and provide explicit operational updates.
Perform routine operational checks, health monitoring, and service validations.
Support root cause analysis (RCA) activities and help identify recurring issues.
Participate in on-call support and rotational night shifts as required.

The ideal candidate should have a strong background in DevOps practices and cloud technologies. They should possess a Bachelor's degree in Computer Science, Information Technology, or a related field. Professional experience of 5 to 8 years in production support or DevOps roles is required, with hands-on experience in cloud platforms and containerization technologies.

Proficiency in cloud platforms: AWS, GCP, Azure

- 4-5 years of experience in Monitoring, NOC Operations, Production Support, Incident Management, or Platform Operations.
- Expertise in Linux server administration
- Experience with containerization and orchestration: Docker, Kubernetes
- Experience with ticketing systems such as ServiceNow, Jira, Remedy, or similar platforms.
- Strong troubleshooting skills across applications, infrastructure, networking, and cloud environments.
- Basic understanding of Linux/Windows administration.
- Familiarity with log analysis and monitoring dashboards.

📌 Production Support Engineer Night Shifts (Secunderabad)
🏢 Trianz
📍 Secunderabad