Job Overview

We are looking for customer-focused and communication-oriented professionals to join international BPO operations across multiple locations in Mumbai. The ideal candidate should be comfortable handling international customers, resolving queries, providing accurate information, and delivering a positive customer experience.

Key Responsibilities

- Handle customer inquiries through phone calls, emails, and chat, depending on the assigned process.

- Provide accurate information and resolve customer concerns professionally.

- Understand customer requirements and offer appropriate solutions.

- Handle complaints, escalations, and service-related issues effectively.

- Maintain accurate records of customer interactions in the CRM or ticketing system.

- Follow company policies, process guidelines, and quality standards.

- Meet defined targets for customer satisfaction, productivity, quality, and response time.

- Coordinate with internal teams to resolve complex customer issues.

- Maintain professional communication and ensure customer confidentiality.

- Adapt to international customer service standards and process-specific requirements.

Required Qualifications

- Good verbal and written communication skills in English.

- Solid customer service, listening, and problem-solving skills.





- Ability to handle customer queries professionally and patiently.

- Basic computer knowledge and familiarity with email, CRM, or ticketing systems.

- Ability to work in a fast-paced BPO environment.

- Willingness to work rotational or night shifts as required by the assigned international process.

- Ability to work from the assigned office location in Mumbai.

Preferred Qualifications

- Previous experience in an international BPO or customer service process is preferred.

- Freshers may be considered depending on the hiring process and client requirements.

- Experience handling international customers through voice, chat, or email is an advantage.

Work Setup

- Location: Multiple BPO locations across Mumbai

- Process: International Customer Service

- Work Mode: To be confirmed by the hiring company

- Shift: Rotational / Night shifts, depending on the process

- Employment Type: Full Time

- Salary: As per company policy and candidate experience

Candidate Requirements

- Strong customer-handling and communication abilities.

- Flexibility to work according to international business hours.

- Professional attitude, reliability, and a customer-first approach.

📌 Customer Service Executive - International (Mumbai)
🏢 Gratitude
📍 Mumbai