Our partner is looking for a Senior Assigned Support Engineer – Designated / Premier Support based in India. Join a globally distributed Support Engineering team as a trusted technical advisor to enterprise customers, helping them maintain reliable, secure, and high-performing software development environments. In this role, you will manage complex technical challenges across self-managed, dedicated, and cloud-hosted platforms, combining advanced Linux expertise with GitLab, CI/CD, and DevOps knowledge. You will build strong relationships with key stakeholders, proactively identify risks, and resolve critical incidents that could disrupt business operations. Working closely with engineering, product, infrastructure, and customer success teams, you will help drive lasting solutions and influence product improvements. You will also contribute to technical documentation, knowledge sharing, and best practices that empower customers and colleagues worldwide. This is an opportunity to make a measurable impact in a collaborative, remote-first environment that values autonomy, continuous learning, transparency, and innovation. Accountabilities - Deliver advanced technical support: Manage complex, high-priority, and sensitive customer cases from initial investigation and triage through root-cause analysis, escalation, and resolution, ensuring customer environments remain stable and performant. - Analyze application behavior, system logs, performance metrics, and infrastructure components using Linux utilities, debugging tools,



and support platforms to identify and address underlying problems. - Serve as a dedicated technical advisor to enterprise customers, helping stakeholders prioritize critical technical challenges, anticipate operational risks, and minimize service disruptions. - Advise customers on platform architecture, GitLab implementations, CI/CD workflows, deployment models, incident impact, and strategies for improving reliability and performance. - Create and maintain transparent, reusable documentation, troubleshooting guides, runbooks, and knowledge articles that improve support efficiency and help customers solve recurring problems. - Collaborate with fellow support engineers through pairing sessions and ongoing technical discussions, strengthening team capabilities and encouraging consistent problem-solving practices. - Support team development: Use automation, scripting, and AI-powered tools where appropriate to improve troubleshooting efficiency, streamline workflows, and deliver better customer outcomes. Requirements - Customer-facing technical support experience: Demonstrated experience managing complex support cases end to end, including triage, issue reproduction, escalation, stakeholder communication, and resolution. - Linux systems administration expertise: Advanced knowledge of Linux administration, system performance analysis, and low-level debugging tools, comparable to LFCE or RHCE certification-level proficiency.

📌 Senior Remote Support Engineer (India)
🏢 Jobgether
📍 India