Implement Key Account & Client Management plans and processes to retain and strengthen client relationships.
- Implement and execute high-quality customer service and issue resolution in order to retain current clients
- Contributes to the development and administration of all processes related to Key Account & Client Management programs and policies to retain and expand current customer relationships
- Collaborate on industry-specific relationship management activities and enabling the orchestration of customer-facing roles
Skilled who is an established subject matter expert within a job area typically obtained through advanced education and work experience
- Manage large & complex projects and/or owns end-to-end processes, working independently with no supervision or only limited supervision from manager
- Management Responsibility
- May sometimes manages two or fewer employees including outsourced / project-based contingent workforce (i.e. external consultants)
- When managing employees the responsibility is mostly related to sharing his/her work across one or two other individual collaborators instead of delegating significant parts of projects
- Connect with and influence other specialist departments and external service providers
- Build strong, trusting cross-functional relationships with Galderma managers
- Provide technical guidance to line managers and employees
Experience Level
Must have 2-3 years of relevant experience into key accounts role managing doctors channel managing Dermatology, Aesthetics, Medical Aesthetic Devices OR Injectable products
Master's / Bachelor's Degree or equivalent experience/qualification