Customer Success / Client Services
Experience: 8+ Years
Employment Type: Full-Time
Shift: 10:30 PM – 7:30 AM IST (Night Shift)

At EB1A Experts, we are committed to delivering a high-touch, client-centric experience
Our Customer Success team plays a critical role in
ensuring that every client receives proactive guidance, clear communication, timely support, and
a seamless experience across the engagement lifecycle.
We are looking for an experienced Customer Success Manager who can take complete
As a Customer Success Manager, you will be the trusted point of contact for a portfolio of
clients, responsible for building strong relationships, understanding client needs, proactively
managing risks, and ensuring a consistently high standard of service.
This is a high-ownership role suited for someone who combines strategic client management
Client Success & Relationship Management
● Build solid, trusted, and long-term client relationships through proactive communication
personalized client experience.
● Monitor client engagement and proactively identify potential risks to satisfaction or
Lead regular client calls and provide clear, timely, and structured progress updates.

- Escalation & Issue Management
- Maintain visibility across client requirements, dependencies, and potential delivery risks.
- Contribute to improving internal processes that directly impact client experience.

Partner with relevant teams to support appropriate service expansion opportunities.




Follow established processes and quality standards consistently.

- Demonstrate strong attention to detail, time management, and follow-through.
- 8+ years of experience in Customer Success, Account Management, Client Success,

Relationship Management, or a similar client-facing function.

- Strong experience managing multiple client accounts and stakeholders simultaneously.
- Strong relationship-building and stakeholder-management capabilities.
- Proficiency with CRM, project management, communication, and productivity tools.

Experience in immigration, legal services, professional services, consulting, or other
high-touch client-service environments.

- Experience working with international clients B2C or geographically distributed teams.
- Experience managing premium/high-value client portfolios.
- Exposure to process improvement, customer experience, or account-growth initiatives.

Thinks proactively and identifies client risks before they escalate.

- Balances client experience with business priorities.
- Continuously looks for ways to improve the client experience and internal processes.

Positive contribution to team collaboration and overall performance.
These expectations align with the organization's CSM scorecard, which focuses on customer
retention, revenue/referrals, customer experience, team contribution, and process adherence.

experiences will directly contribute to both client success and organizational growth.
If you are an experienced Customer Success professional who enjoys owning relationships,

📌 Customer Success Manager Night S (Secunderabad)
🏢 EB1A Experts
📍 Secunderabad