The Technical Account Manager (TAM) delivers strategic technical and architectural guidance along with hands-on technical support to key customers, enabling them to optimize their Red Hat infrastructure. This role cultivates strong relationships, develops deep technical expertise of customer environments and exercises good judgment to make informed decisions that impact customer success. This role proactively coaches customers on best practices for utilizing Red Hat solutions, anticipates and mitigates potential customer challenges, serving as a trusted advisor and advocate for assigned accounts. The TAM demonstrates a solid understanding of customer business needs and technical environments, contributing significantly to customer success and retention.

Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.

Proactively identify and address potential technical risks within customer environments.

Develop and support the implementation of solutions for complex technical challenges.

Provide hands-on support to the assigned customer

Collaborate with engineering and product management teams on customer escalations.

Conduct regular technical reviews with customers to ensure optimal performance.

Contribute to the development of best practices and internal training materials.

Conduct regular account reviews with customers and internal stakeholders.

6+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization

- Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management
- Understanding of RHOCP Architecture & different types of RHOCP installations Experience in RHOCP Troubleshooting and data/logs collection
- Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus




- Administration experience of Red Hat OpenShift v4.Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Ability to travel for customer visits and events within the region
- Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal prospect and access, and that all voices are not only heard but also celebrated. Equal Opportunity Policy (EEO)

We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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📌 Technical Account Manager - Fully Remote (Mumbai)
🏢 Red Hat
📍 Mumbai