Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to MICT (CT/PET/SPECT) modality in the assigned area.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Electronic/Mechanical: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.

Installation: Maintain effective quality systems and programs compliant with relevent standards, according to the GEHC Service Quality Policy Statement.

Quality Specific Goals

Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Complete all planned Quality & Compliance training within the defined deadlines.

Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization.

Ensure completion of all field modifications instructions (FMI's)



within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; Consults more senior team members for issues outside of defined instructions/parameters.

For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience) with 6+ years of experience in the Services & Field Services.

- 2-4 years Field Services experience in MICT service.
- Profiency in English.
- High work standards and quality.
- Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our salary and advantages are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. If you suspect you have received a fraudulent call , please fill out the form below:

Relocation Assistance Provided: Yes

📌 Customer Service - Engineering (Kochi)
🏢 GE Healthcare
📍 Kochi