We are seeking a highly skilled Technical Content & Training Designer to join our Service Strategy & Enablement team. This role is responsible for creating high‑quality training materials, scalable digital learning experiences, and technical documentation that educate and enable our global support teams, partners, and customers.

This position plays a critical role in developing content designed for both human and machine consumption—ensuring our knowledge assets are structured, discoverable, and optimized for efficient delivery across platforms.

As a key contributor within our Global Support Organization, you will execute against an established content and enablement strategy, translating priorities into clear, effective technical and training assets. The primary focus of this role is designing, developing, and delivering high‑quality video‑based learning and enablement content that improves support agent readiness, accelerates issue resolution, and enhances the overall customer experience.

This role blends hands‑on content creation with close cross‑functional collaboration, working alongside support teams, product experts, and customer experience partners to ensure content is accurate, relevant, and aligned with customer and business needs.

The Service Strategy & Enablement Technical Training team at Nutanix is a globally distributed team dedicated to ensuring the Support organization is effectively onboarded and continuously enabled on Nutanix products and features. The team is instrumental in empowering support engineers to confidently support customers by delivering high‑quality, timely training and enablement content,

This role reports to the Senior Manager, Service Strategy & Enablement – Technical Training. Content Development & Technical Writing

Create clear, accurate,



and user‑friendly technical documentation, videos, guides, and troubleshooting content.

Develop digital training assets, including eLearning modules, instructional videos, job aids, quick reference guides, and knowledge base articles.

Instructional Design

Design and maintain scalable training curricula for support teams, partners, and internal stakeholders.

Measure training effectiveness and continuously iterate content based on data, feedback, and performance insights.

AI-Ready Knowledge Engineering

Structure content to support ingestion into AI‑driven and self‑service platforms.

Partner with AI and Knowledge Management teams to standardize content formats, metadata, and tagging.

Work closely with Support, Product, Engineering, and Partner Enablement teams to ensure training materials are accurate, current, and aligned with product changes.

Gather requirements, align on learning objectives, and manage the full content lifecycle from creation through maintenance.

Participate in project planning and contribute to broader enablement initiatives.

5+ years of experience in technical writing, instructional design, technical training, or content development within the technology or Support domain (8+ years preferred).

- Experience with AI tools for helping to create content.
- Proven ability to translate complex technical concepts into clear, actionable,



and engaging content for technical audiences.
- Strong experience designing and delivering digital learning assets, including eLearning modules, instructional videos, job aids, and knowledge base content.
- Hands-on experience with eLearning and video creation tools (e.g., Synthesia, Articulate Rise and Storyline 360), including video editing platforms with Generative AI capabilities.
- Expertise in documentation and collaboration tools such as Confluence, SharePoint, markdown editors, or similar platforms.
- Familiarity with learning management systems (LMS), learning content management systems (LCMS), and enterprise knowledge bases.
- Strong storytelling, scriptwriting, and instructional design skills, with an emphasis on simplifying technical material.
- Demonstrated ability to create accessible, globally scalable content (e.g., Attention to detail and a consistent focus on delivering high‑quality, well‑governed content.
- Bachelor's degree in Electrical Engineering, Computer Science, a related field, or equivalent practical experience.
- Certifications in instructional design, video production, or related disciplines are a plus.

Experience designing content for support organizations or technical audiences.

Salesforce Service Cloud, Confluence).

Ability to structure content for AI ingestion, search optimization, and self‑service flows.

Experience with metadata, tagging standards, and content governance models.

UX writing,graphic design, and animation experience is a plus.

Hybrid: This role operates in a hybrid capacity, blending the benefits of work from home with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week.

📌 Technical Training Designer (Bengaluru)
🏢 Nutanix
📍 Bengaluru