At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Service line – Manager:
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.

About Global Delivery Services
Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.
Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.
Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.
Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and cutting-edge thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

You will be responsible for leading mid-size application managed services engagements, managing stakeholders and contractual obligations as the Service Manager.
You will be responsible to execute sound Service management and transition plans by engaging with multidisciplinary teams, and by identifying, managing and mitigating risk
You will be responsible for Service onboarding, Service Transition, Service operations using ITSM leading practices for products, applications and services delivered at EY.

Accountable as the point of contact for the service delivery of the Application System
Ensure service stability, availability, and reliability
Drive proactive issue prevention & risk mitigation
Manage and communicate with key stakeholders on a weekly and daily basis on the operational support of the Application System
Manage a team of Application Developers, Functional testers, Business Analyst, Technical Architects and Platform and DevOps Engineers to manage the Application System




Execute Managed Services and Implement continuous improvements framework including but not limited to Application Management, Automated provisioning, CI/CD pipeline, etc.
Provide relevant reporting and trend analysis statistics to pro-actively support and improve the project and operation metrics
As the Service Manager with transition experience
Focus on service stability, availability, and SLA adherence
Emphasis on delivery excellence and service reliability
Should be conversant with ITSM & Service Management frameworks
Execute service transition (knowledge transfer, readiness, stabilization) ensuring smooth shift to steady state
Manage operational readiness, risks, and coordination across build, vendor, and support teams during transition
Willingness to travel

Certification in ITIL 4 foundation and higher levels, or Lean-Six Sigma certifications, or Prince2, or PMP from PMI
Knowledgeable on Java, or .Net or SaaS products (Guidewire, Salesforce, SAP etc)
Knowledgeable in cloud based products SAP, Azure/GCP/AWS cloud
Perform an appropriate role in business development in terms of delivery management and transition and practice development.
Supervise financial management of engagements to deliver value to clients and to the firm.
Deliver outsourcing programmes, demonstrate expert consulting skills and advanced level of industry expertise to support delivery to clients
Demonstrate people management and an ability to lead outsourcing services assignments.
People capability development and management for the practice.
Should be willing to work in shifts and on-call support.

Demonstrated expertise in leading and growing mid-scale Managed Services engagements

- Strong experience in stakeholder management, ability in liaisoning, troubleshooting and problem-solving skills with multiple teams with use of complex technologies.
- Proven experience in IT Service Management principles, methods and practices
- Experience Service Designing, Service Transition and
- Confidently articulates Service Management principles and maintains an in-depth knowledge
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- 10-15 years of experience with minimum 3 years leading mid-scale Managed Services projects
- Managed muti-year SOW with contract value ranging from 1-5 million USD per year
- Managed a reasonably sized team (20-30 FTEs) across locations, in an onshore-offshore model




- Experience working in multiple industries preferably Insurance/Financial services/Banking domains
- Executed Application engagements across or one of the technologies - Java, .Net, Guidewire, Salesforce, SAP products on cloud.
- Should have executed Service Transitions, Service Design and has hands on experience in taking applications to Steady State in Mandatory for more than 3 clients.
- Hands-on experience in driving services to steady state (3+ clients)

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible setting, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.
Professional Development : From entry-level employees to senior leaders, we believe in continuous learning. In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.
Benefits : Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.
How to Apply : If you are passionate to join us and are aligned with our commitment to building a better working world, we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.
We are an equal opportunity employer and are committed to Diversity, Equity & Inclusion”.
EY | Building a better working world
EY is building a better working world by creating recent value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

📌 Service Coordinator - Immediate Start Service Coordinator - Immediate Start (Kochi)
🏢 EY
📍 Kochi